Privacy Policy

Last updated: 17 July 2026

This privacy policy explains how ScaleLead Limited collects, uses, stores and protects your personal information when you visit radigitals.com, book a call with us or purchase our services.

1. Who we are

ScaleLead Limited is the controller responsible for the personal information described in this policy.

2. Information we collect

When you book a call or contact us, we may collect:

• Your first name and last name
• Your email address
• Your telephone number
• Your business or company name
• Information you provide about your business
• Your answers to questions in our Calendly booking form
• Your selected appointment date, time and time zone
• Information contained in emails or other communications with us

Our website and service providers may also collect limited technical information, such as your IP address, browser, device and basic website activity.

If you purchase a service, we may receive your billing details, transaction amount, payment status and transaction reference. We do not receive or store your complete card number.

3. How we collect your information

We collect information:

• Directly from you when you complete a Calendly booking form
• When you email, call or otherwise communicate with us
• When you purchase a service or make a payment
• Automatically through our website and connected services

4. Why we use your information

We use your information to:

• Arrange, manage and conduct your requested call
• Send appointment confirmations, reminders and relevant follow-ups
• Understand your business and the reason for your enquiry
• Assess whether our services may be suitable for you
• Prepare proposals and discuss a possible working relationship
• Provide services you purchase from us
• Process and maintain records of payments
• Respond to questions and provide support
• Maintain appropriate business and accounting records
• Protect our business, website and systems from fraud or misuse
• Comply with legal, tax and regulatory obligations

We do not add you to a general email marketing list merely because you book a call.

5. Our lawful bases

We rely on the following lawful bases:

• Steps before entering into a contract: when you book a call, request information or ask us to prepare a proposal.
• Performance of a contract: when we need your information to provide services you have purchased.
• Legitimate interests: to respond to enquiries, manage calls, follow up on your request, operate our business, maintain security and protect our legal rights.
• Legal obligations: when we must retain or use information for accounting, tax, regulatory or legal purposes.
• Consent: where we specifically ask for and receive your permission.

6. Calendly

We use Calendly to schedule calls. When you complete our Calendly booking form, Calendly processes the information you enter and makes it available to us.

Calendly may also process information such as your IP address, device, time zone and booking activity in accordance with its own privacy notice.

You can read Calendly’s privacy notice at calendly.com/legal/privacy-notice.

7. Payments through Stripe

We use Stripe to process payments. When you make a payment, Stripe may collect your name, contact details, billing information, payment-method information, device details and transaction information.

We normally receive only limited information from Stripe, such as your name, contact details, payment amount, payment status and transaction reference. We do not normally receive your complete payment-card details.

You can read Stripe’s privacy policy at stripe.com/gb/privacy.

8. Who we share information with

Where necessary, we may share information with:

• Calendly, for scheduling and managing calls
• Stripe, for processing payments and preventing fraud
• Website hosting, email and information-technology providers
• Accountants, professional advisers and insurers
• Banks and payment-service providers
• Courts, regulators or public authorities where legally required

We do not sell your personal information.

9. International processing

Some of our service providers may process information outside the United Kingdom.

Where required, we rely on recognised adequacy arrangements or appropriate contractual safeguards designed to protect personal information transferred internationally.

You may contact us for further information about the safeguards relevant to your information.

10. How long we keep your information

We normally retain:

• Booking, enquiry and related communication records for up to 24 months after our last meaningful contact with you.
• Client and contractual records for the duration of our working relationship and for up to six years afterwards.
• Payment, invoice and accounting records for the period required by applicable tax and accounting laws, normally up to six years.

We may keep information for longer where necessary to resolve a complaint or dispute, establish or defend a legal claim, prevent fraud or comply with a legal requirement.

11. Is providing your information required?

You are not legally required to provide information to us. However, we need certain details, such as your name, contact information and booking information, to arrange a call, respond to your enquiry or provide a service.

If you do not provide the required information, we may be unable to schedule the call, assess your enquiry or provide the requested service.

12. Cookies

Our website and embedded services may use cookies that are necessary for the website, Calendly booking system and Stripe payment process to function.

If we use optional analytics, advertising or similar non-essential cookies, we will provide appropriate information and request consent where required.

13. Security

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

14. Your rights

Depending on the circumstances, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Request the transfer of certain information
• Withdraw consent where we rely on consent

These rights are not absolute and may be subject to legal restrictions or exemptions.

To exercise a right, email ramez@radigitals.com. We may need to confirm your identity before completing your request.

15. Automated decisions

We do not use the information submitted through our website or Calendly to make solely automated decisions that have legal or similarly significant effects on you.

16. Complaints

To make a data-protection complaint, email ramez@radigitals.com and explain your concern.

We will acknowledge your complaint within 30 days, take appropriate steps to investigate it without undue delay, keep you informed where appropriate and tell you the outcome.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint

17. Changes to this policy

We may update this privacy policy if our website, services, providers, data practices or legal obligations change. The latest version will be published on this page with the updated date shown at the top.

18. Contact us

For questions about this policy, your information or a data-protection complaint, contact:

ScaleLead Limited
Company number: 17172756
71–75 Shelton Street
Covent Garden
London
United Kingdom
WC2H 9JQ

Email: ramez@radigitals.com
Website: https://radigitals.com